Terms & Conditions Agreement of Sale
Please read them carefully before purchasing.
This website is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your purchase from Gary McNeill Concepts and or Cosmic Surfboard Traders, LLC indicates your acceptance of these terms and conditions. Gary McNeill Concepts and or Cosmic Surfboard Traders, LLC reserve the right to make changes to this website and these terms and conditions at any time without any prior notice.
Cosmic Surfboard Traders, LLC are the service providers; it is also referred to as "Gary McNeill Concepts", "us" and "we". Customer is the person or organization who purchases or seeks services from Gary McNeill Concepts; it is also referred to as "you".
All orders placed are subject to confirmation and acceptance by Gary McNeill Concepts. Gary McNeill Concepts may vary prices for received orders in the event of price changes. In the case of price increase, you may cancel the order by giving notice to Gary McNeill Concepts, which must be received within seven days of the price increase notification. To minimize errors and improve efficiency, orders should be placed by written format and emailed to firstname.lastname@example.org.
Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back. Cancellations may be communicated by email.
For all orders, payments can be made by using PayPal. For transaction with credit cards (Visa/Master Card and American Express), please use PayPal.
The title of the goods supplied does not pass to the customer from Gary McNeill Concepts until the full amount is paid to Cosmic Surfboard Traders LLC.
SHIPPING: SURFBOARDS in the USA
All surfboards are shipped from San Juan, Puerto Rico, USA. Surfboards can be shipped in boxes of 2 or 5 boards. Same cost for box of 1 or 2 surfboards.
Estimated shipping times:
3 - 10 business days (anywhere in the USA)
We do not ship to PO Boxes. We do not ship to third party addresses unless that address is known and can be verified by The Boardroom.surf. Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. The Boardroom.surf will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery. When your order is shipped you will be sent an E-mail confirmation which will include an order number which can be used when inquiring about your order.
SHIPPING: SURFBOARDS TO OTHER COUNTRIES
We have exclusivity of sales and currently ship to the following countries:
Canada, Mexico, El Salvador, Nicaragua, Costa Rica, Panama, Chile, Brazil, Argentina, Peru, Uruguay, Spain, France, Italy, Germany and Morocco.
All shipments to these countries will be done on a case by case basis and individual quotes will be generated for each particular shipment.
Please contact The Boardroom.surf for details.
RETURNS AND REFUNDS
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order. There are no returns on custom order surfboards. Shipping and handling cost are not refundable. This return for refund policy is not applicable for change of mind, and lack of expertise for use of product. Any incorrect, missing or damaged items received must be reported to The Boardroom.surf within 24 hours of you receiving the delivery. This can only be done by E-mail or Fax. If item(s) received are not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. You must pay all cost associated with the return shipping. The Boardroom.surf owns the title of any extra goods shipped with your order that have been dispatched in error.
All surfboards sold by The Boardroom.surf come with a warranty to be free from any manufacturing defects or faults. Surfboards are NOT warranted against breakage. This warranty is not transferable. No refund can be provided under any circumstances. Warranty only covers the item(s) sold by The Boardroom.surf. A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by The Boadroom.surf to not be faulty, then all returning shipping fees will be worn by the customer. The Boardroom.surf also reserves the right to charge the labor cost for examining these goods where no fault was found. All warranties are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, and physically damaged. Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods. Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to The Boardroom.surf. The Boardroom.surf is not responsible for any parcel missing in transit, on its return back to The Boardroom.surf.
Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice. Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice. Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.